Unity Bank PLC Nigeria
|Bank Intern (NYSC)
Effurun, Delta State, Nigeria
Summary
Successfully managed customer success and retention initiatives within the sales and marketing department, providing technical support and driving new customer acquisition for banking products.
Highlights
Spearheaded customer success and retention initiatives within the sales and marketing department, contributing to sustained client relationships and market share for banking products.
Provided comprehensive technical support and adeptly resolved digital banking inquiries and transaction issues, escalating complex system-related cases to IT for efficient resolution and minimal disruption.
Utilized CRM systems to streamline customer interactions and complaint resolution, enhancing service delivery and maintaining accurate service logs to ensure high levels of customer satisfaction.
Cultivated strong relationships with prospective clients, effectively communicating product benefits, and managing end-to-end onboarding processes for new customers.
Actively drove new customer acquisition for HYDA savings and fixed deposit products, directly contributing to the growth of the bank's portfolio and revenue generation.